Consult From Home and/or its affiliates (“Consult From Home,” the “Owner,” “we,” “us,” and “our,”) respect your privacy and are committed to protecting it through compliance with its privacy policies. This policy describes:
The types of information that Consult From Home may collect from you when you access or use its web application and Mobile applications (collectively, referred as “Services”); and its practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to the information ‘Consult From Home’ collects through its Services while registering the user on its mobile app or on a web app after seeking permission from the user.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as social networks, payment gateway, live streaming provider and others that you use in connection with its Services. Consult From Home encourages you to refer to privacy practices of such third parties.
This policy may change from time to time, your continued use of Consult From Home’s Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Consult From Home and/or its affiliates (“Consult From Home,” the “Owner,” “we,” “us,” and “our,”) collects several types of information from and about users of our Services, including:
Your Personal Information(“PI”) – Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person.
Connection, the equipment you use to access our Services and your usage details. We collect this information directly from you when you provide it to us; and/or automatically as you navigate through our Services.
The information we collect on or through our Services may include:
We use the information we collect from and about you for a variety of purposes, including to:
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, 8+ character long Password, or other security information for your Consult From Home account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
The Services are intended to be used by Parents (Adults - Permissible Age) for their infants, kids, children of any age and for their own self for availing medical prescription online. Application is not expected to be operated by children of age lesser than 18 years. We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at email@example.com.
If you have any queries relating to the processing/ usage of information provided by you or Consult From Home, please connect with its owners or your doctors using the platform.
Consent for on-line and in-clinic consultation
Do you need doctor’s advise but just cannot get to his or her office in time ? Want to avoid exposure to Hospital? Got stuck in a meeting or traffic and got late for the appointment. Have to travel a long distance just for review of labs and a few questions? Stuck at home with a child or can’t get transport. Or had to wait because there were 5 other patients in line? Well, “CONSULT FROM HOME“ might just be right for you. Getting a medical opinion from doctor on line has become easy, as telemedicine has now been legally allowed by Govt of India. You can book an appointment online at your convenience and consult from comfort of your home. No more waiting for doctor to call back. Many problems can be solved with a video consult, while some may need a physical visit. It is also a useful tool to use to consult the doctor of your choice from all over India. If you live far away, and need to consult the doctor long distance on video platform in a secure way - all you need is an internet connection. Consult From Home is a telemedicine platform. You can consult a doctor, by making an appointment online and consult from comfort of your home. The doctors can give their availability slots on the platform, where a patient can book appointment online and pay on line as well. The previous records or labs can be uploaded on the same screen, where a video consult is being done. A prescription is generated at the end of consultation which can be printed by patient. According to legal guidelines of telemedicine consult in India, a consent form needs to be read and signed before consult appointment is booked. Patient data is safe, confidential and private. The prescription copy is maintained for records for 3 years in the backup system. Doctors and patients have been using telephone and Whats App for advise for a while, but it was not medico legally protected, nor was there a record of communication or prescription. CONSULT FROM HOME provides a safe, secure and legal way of consulting the doctor from home.
Patient who has booked his consultation with the Doctor would need to contact the help line no. in case he wants to postpone or cancel his booking. In such a scenario, then refund will be initiated from the Clinic offline or shall be adjusted in the next booking
Dr. Sarika Raj
603 JMD Galleria, Sohna Rd, Sector 48, Gurugram, Haryana 122002
0124 410 6393